Before you write to us
This page belongs to f7casino-official.uk, an independent information portal that publishes research and commentary on F7 for readers in the UK. We are not F7 itself, and we hold no access to any player's account, balance or history. If your question concerns something on this site – a figure that looks wrong, an out-of-date detail, or a general query about how we cover the brand – this is exactly the right place to ask.
Before sending a message, have a quick look at what we can and cannot help with below. It saves you a wait for a reply that simply points you back to the operator.
Questions for the operator, not for us
We cannot process withdrawals, unlock an account, apply a bonus code or resolve a verification hold – none of that runs through this site. Anything tied to a real F7 account, including deposits, KYC document uploads or a stuck payment, has to go through the operator's own support channels on its platform. Trying us first on those matters only adds a delay.
- Deposit or withdrawal problems on a live account
- Bonus terms as applied to your own balance
- Identity verification and document uploads
- Password resets or login access
- Closing or self-excluding a specific account
Our inbox
For anything about our reporting – corrections, sourcing questions, or feedback on how we've described F7's bonuses, payments or terms – email [email protected]. Tell us which page you're referring to and what looks off; a link or a copy of the section helps us check it quickly.
We aim to reply within 48 hours. Simpler queries are often quicker; anything requiring us to re-check a claim against the operator's own published terms can take a little longer.
What happens next
Once we've reviewed a message, we either reply directly or, where a correction is warranted, update the relevant page and confirm that to you by email. We don't chase operator support on a reader's behalf, and we won't ask for account passwords or documents – we never need them, and no genuine contact from us would.
Complaints and gambling concerns
If a complaint concerns F7 as an operator rather than our coverage of it, it needs to be raised with F7 directly, through the support options listed on its own site. Where a dispute can't be resolved that way, the operator's terms point players toward CADRE as an independent resolution body.
If you're worried about your own gambling, or someone else's, this content is aimed at adults 18+ and we'd rather point you toward proper support than leave you searching. GamCare runs a free, 24-hour National Gambling Helpline on 0808 8020 133, and BeGambleAware offers free, confidential advice at any hour. GamStop can also restrict access across all UK-licensed gambling sites if you'd rather step away completely.
This page is provided for information and marketing purposes only. We are not a casino operator, a bookmaker or an organiser of gambling, and access to this content is restricted to those aged 18 and over (18+). For free, confidential support with gambling, visit BeGambleAware.org.